Job Description
Employment Type: Part-TimeSchedule: Saturday - TuesdayStart Date: April 2024Location: Granville IslandSalary: $21.00 per hourAbout Arts UmbrellaArts Umbrella is where young artists ages 2–22 cultivate their creativity in Art, Design, Dance, Theatre, Music, and Film. As a non-profit organization for arts education, we believe that art is powerful. Powerful enough to change a child’s life in incredible ways. When young people connect with the arts, they gain self-confidence, develop self-discipline, and discover creative expression—qualities they carry with them for life. Arts Umbrella has three locations in Vancouver and Surrey, as well as donor-funded programs at schools, community centres, neighbourhood houses, and healthcare facilities across Metro Vancouver. We serve nearly 20,000 young people every year, with 77% participating in donor-funded programs. In April 2021, Arts Umbrella moved into a new home on Granville Island. This transformational opportunity allows us to further our vision for a better world where all young lives are inspired to pursue a lifelong journey towards self-expression, compassion, and humanity. It is our mission to be a leader in arts education for young people; to build community and deliver profound life experiences through our commitment to innovation, excellence, and inclusivity. Arts Umbrella is an organization full of heart, where self-expression and creativity are valued and nurtured. Diversity & InclusionArts Umbrella is dedicated to promoting diversity and inclusion. Our commitment is reflected in our programming, the audience we engage with, the students we serve as well as the staff we employ. Diversity and inclusion in our organization means fostering a workplace in which individual differences are recognized, appreciated and respected. We actively seek applications from Indigenous peoples, visible minorities, persons with disabilities, people of all sexual orientations and genders, and others with knowledge in diversity and inclusion to help us strengthen our commitment.The OpportunityReporting to the Manager of Student Services, the Assistant is the front-line response for our parents and students for registration and general inquiries. The Student Services Assistant is the go-to for questions from internal and external stakeholders and develops an in-depth understanding of the inner workings of Arts Umbrella as an organization. They provide a public face for the organization to visitors of the Granville Island or South Surrey facility.The position is responsible for the following:Providing exceptional customer service to families, internal staff, and external contacts through timely communication, registration assistance, and providing support for the diverse needs of all studentsMaintaining current knowledge of Arts Umbrella’s programs including class schedules, course content, instructors, and seasonal eventsPerforming ActiveNet data entry and maintaining up-to-date knowledge in the use of ActiveNet for clients, instructors and administrationMaintaining up-to-date knowledge about Arts Umbrella to be able to direct inquiries to the appropriate department/stakeholder.Opening and closing the facilityAdministering first aid in accordance with established procedures and first aid training (training provided by Arts Umbrella)Supports other departments with administrative tasks on an ad hoc basisHere is what you bring:Our ideal candidate takes pride and joy in providing exceptional service across the organization. This person would have experience with high-traffic environments – such as reception, hospitality, admission and registration or adjacent industries, and is enthusiastic about the arts and the benefits of arts education for young people. In addition, our ideal candidate would have the following competencies:Post-secondary diploma, degree, or equivalent experience1 - 2 years’ experience in customer serviceDemonstrated interest in the arts is an assetExperience thoughtfully interacting and engaging with a diverse population through written and oral communication, and especially telephone and in-person communicationExcellent interpersonal, communication, problem-solving and organizational skillsConfidence in executing first aid response (training provided)How to apply:Please send your resume and cover letter to job@artsumbrella.com indicating STUDENT SERVICES ASSISTANT – PART TIME in the subject line. We will review resumes as they arrive and schedule interviews when appropriate. Applied before? Apply again! Student Services has new openings throughout the year and an application that was not the right fit before might be perfect now.Arts Umbrella thanks all applicants for their interest and advises that only those selected for an interview will be contacted.
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