21 days ago

Guest Services Agent (Full Time)

Full-time
Toronto Marriott Markham
170 Enterprise Blvd, Markham, ON
18.5 km

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Guest Services Agent (Full Time) Full-time

21 days ago
Toronto Marriott Markham
170 Enterprise Blvd, Markham, ON (map)
 18.5 km away

Guest Services Agent (Full Time)

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Job Description

Posting Date Jan 30, 2020
Job Number 20014927
Job Category Rooms and Guest Services Operations
Location Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, Ontario, Canada VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Toronto Marriott Markham takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Requirements

  • Work Permit

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About Toronto Marriott Markham

Toronto Marriott Markham sits in the center of downtown near Unionville village and is in walking distance of trendy restaurants, technology hubs and multicultural, family-friendly events. Enjoy exclusive art inside our hotel or venture out for contemporary art exhibits at Varley Art Gallery, just minutes away. Our sleek hotel stretches skyward and is the recipient of many architectural awards in Ontario. Host a meeting in one of our 10 event venues, offering built-in A/V technology and rooms with natural light. Overlook downtown and sip on a signature cocktail from Restaurant Draco, serving Canadian-inspired cuisine. After a workout in our 24-hour fitness center, soak in our infinity pool in a relaxation chair and admire the colorful, floor-to-ceiling stained-glass windows. Our luxury hotel rooms, including our Executive, Penthouse and Presidential suites, are decorated with soothing gray tones and expansive windows. Wake up to beautiful views of the city at Toronto Marriott Markham.

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