Position: Customer Service Manager
Location: Brantford, ON
Salary: $95,000 - $105,000
Overview:
A leading organization in the low-rise builder industry, situated in Brantford, is actively seeking a proficient Customer Service Manager to join its dynamic team. This position offers a competitive salary range of $95,000 - $105,000, with additional perks and benefits.
Why Join?
- Company Culture: Immerse yourself in a vibrant company culture renowned for its dedication to customer satisfaction and excellence in project delivery.
- Career Growth: Seize the opportunity to advance your career in a leadership role, overseeing customer service operations in a dynamic and growing environment.
- Compensation Package: Enjoy a competitive salary range of $95,000 - $105,000, complemented by comprehensive benefits.
- Growth Opportunities: Engage in continuous learning and professional development while contributing to the success of low-rise construction projects.
Responsibilities:
- Manage and oversee customer service operations, ensuring prompt and effective resolution of customer inquiries, issues, and complaints.
- Collaborate closely with the project management team to address customer concerns and ensure project success.
- Lead a dedicated customer service team, providing guidance and support to ensure exceptional service delivery.
- Develop and implement strategies to enhance customer satisfaction and retention.
Skills and Experience:
- Construction Industry Knowledge: Demonstrated experience in customer service management within the low-rise construction sector.
- Leadership Skills: Proven ability to lead and motivate a team to achieve customer service goals.
- Communication: Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, internal teams, and stakeholders.
- Experience: Minimum of 5+ years in a customer service management role within the construction industry.
- Education: Post-secondary degree/diploma in business, construction management, or a related field.
Extra Consideration will be given to those who have experience with: Customer Service Management, Low-Rise Construction, Project Management, Construction Industry, Residential Construction, Customer Satisfaction, Conflict Resolution, Leadership.
