Job Title: The Bike Valet Frontline Manager
Reports to: Business Development Manager & Analyst
Work Arrangement: Full-time Hybrid
Compensation: $27/hr
Start Date: April 29, 2024
Why Join BEST?
Join BEST, a pioneering nonprofit leading the charge in mobility justice since 1991. At the forefront of promoting sustainable and active transportation, BEST drives innovative programs and initiatives like Living Streets, Seniors on the Move, The Bicycle Valet, and the Walk30 Challenge. We are committed to fostering vibrant, inclusive communities and championing better transportation options.
Our Programs:
- Living Streets: Promotes walking as a means to enrich public space, foster community ties, improve transportation feasibility, and enhance physical and mental well-being.
- The Bicycle Valet: Provides free and secure bicycle/active transportation parking across Metro Vancouver.
- Seniors on the Move (SOTM): A seniors-led project in partnership with United Way B.C. that aims to increase transportation options for older adults and non-drivers.
- Walk30 Challenge: A month-long campaign held in April to encourage individuals to adopt a daily walking routine for at least 30 minutes, promoting a healthier lifestyle, social connections, and sustainable urban living.
This role is your chance to lead a team that’s at the forefront of sustainable transportation, making a tangible impact on community engagement and environmental stewardship. Ready to pedal forward in your career?
What We Offer:
- A competitive hourly wage of $27/hr.
- An engaging, responsible role where you will safeguard valuable assets and support eco-friendly transportation.
- A dynamic and diverse work environment that fosters personal growth and community impact.
- Casual dress code
- Equal opportunity employment
About the Role
We're hiring a Frontline Manager for our Bike Valet program. In this key role, you'll manage daily operations, lead a vibrant team, and improve the urban cycling experience. Your focus will be on operational efficiency, careful planning, and top-notch customer service. This job is more than just parking bikes - it's about promoting sustainable transportation and building community.
Key Responsibilities:
Operational Management
- Assess the feasibility of servicing multiple events based on resource availability, geographic proximity, and operational capacity.
- Oversees daily operations at all locations, ensuring adherence to operational standards and procedures.
- Coordinate with onsite staff to manage event setups, attendee interactions, and bike parking logistics effectively.
- Identify and address any operational issues or challenges that arise during events, including staffing shortages, equipment malfunctions, or customer complaints.
- Act as the primary point of contact for resolving operational issues in a timely and efficient manner, escalating complex issues to upper management when necessary.
- Review proposed business development initiatives to assess their operational feasibility.
- Provide recommendations or suggestions to enhance the operational feasibility of the proposed initiatives.
- Conducts regular patrols at Bike Valet stations to ensure smooth operations.
- Ensures equipment and facilities are in good working condition.
- Coordinates with attendants for proper setup and organization of bike parking areas.
- Responds to operational issues reported by attendants or customers.
- Investigates problems and implements immediate solutions.
- Documents and reports significant operational issues to higher management.
- Identifies opportunities for process improvement.
- Gathers feedback from attendants and customers for enhancement initiatives.
- Collaborates with relevant stakeholders to implement improvements.
Employee Scheduling
- Review event schedules and requirements to assess staffing needs effectively.
- Use scheduling software or spreadsheets to develop weekly or monthly rosters for Bike Valet attendants.
- Take into account factors like event duration, projected attendance, and staff availability when arranging schedules.
- Ensure timely communication of schedules to staff, delivering clear instructions and outlining expectations.
- Oversee the approval of hours and timesheets, ensuring accuracy and resolving any discrepancies in reported hours.
- Provide justification for any variations in hours to maintain transparency and accountability in payroll processes.
Volunteer Management
- Train and coordinate volunteers to support Bike Valet operations, ensuring alignment with organizational goals and volunteer expectations.
- Foster a positive volunteer experience through effective communication, training, and recognition programs.
Logistics and Inventory Management
- Maintain detailed records of inventory and equipment usage for both events and seasonal operations.
- List inventory and equipment used daily, noting quantities, conditions, and any maintenance or repair needs.
- Coordinate with onsite staff to ensure accurate recording of equipment usage and facilitate timely updates to inventory records.
- Collaborate with the Finance Controller to provide insights and recommendations regarding equipment needs and procurement priorities based on frontline operational requirements and event schedules.
Reporting, Documentation, and Record-Keeping
- Ensures accurate recording of attendance, incidents, and other relevant documentation.
- Ensures regular reporting of every shift (including number of bikes parked, type of bikes parked, temperature, incidents, etc.) and to submit these statistics to the Business Development Manager & Analyst.
Staff Training and Compliance
- Ensures that training modules are regularly updated to reflect improvements in procedures.
- Provides appropriate training on operational procedures, safety protocols, and customer service standards.
- Monitors staff performance and compliance.
- Offers ongoing support and coaching to address training gaps or performance issues.
Skills and Qualifications
- A bachelor's degree in business administration, operations management, logistics, or a related field is preferred.
- Proven experience in operations management, preferably in a similar industry or environment.
- Strong leadership abilities with the capacity to inspire and motivate teams to achieve operational goals.
- Effective communication and interpersonal skills to foster collaboration and build positive relationships with internal and external stakeholders.
- Ability to provide clear direction, delegate tasks, and hold team members accountable for their performance.
- Genuine enthusiasm for the mission and values of The Bike Valet, including promoting sustainable transportation, supporting community events, and fostering active lifestyles.
- Ability to handle multiple tasks efficiently and work well under pressure.
- Knowledge of scheduling software (e.g., Sling) and Microsoft Office Suite.
- Familiarity with safety regulations and procedures.
- Availability to work flexible hours, including evenings and weekends as needed.
- Valid driver's license, Class 5.
Are you ready to lead and inspire a team dedicated to redefining mobility and enhancing community engagements? If fostering sustainable transportation and supporting vibrant community initiatives excite you, we would love to hear from you.
Join us in driving sustainable change—one event, one community, one ride at a time. Apply today to become a part of BEST’s impactful journey!
Visit our website at www.best.bc.ca for more information about our programs. We look forward to welcoming you to our team!
