Job Description
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of (Lead Consultant), (Project Manager)!The purpose of this job is to serve as a junior Project Manager assisting the Service Center Project Manager for IT infrastructure projects. Responsibilities· Prepare effort estimate, define scope, cost and schedule· Coordinate and track hardware/software procurement and delivery· Ensure process adherence for all phases of a project· Prepare project plans· Host project status meetings· Track and follow up on pending action items· Keep meeting minutes· Coordinate with all stakeholders (internal and external) of a project· Manage multiple projects· Manage large implementation teams· Prepare and review implementation plans· Ensure project performance expectations are met with service levels and quality· Monitor and track project provisioning and actual efforts· Raise/escalate any issues and risks to all stakeholder and leadership for any impact on projects.· Provide necessary communication and progress update to all stakeholders on critical projects.· Prepare project dashboards.· Understand business requirements and design solutions accordingly· Maintain all project documentation Qualifications we seek in you!Minimum QualificationsGraduate or postgraduate in Technology with Computers or Information Technology (IT) stream.A degree in Computer Science, IT, Systems Engineering or a related qualification. Preferred Qualifications/ Skills Required Skills: · Project management· Capabilities to manage an implementation team· Organizational, interpersonal and documentation skills· Understanding of the latest technology stack and IT landscape· Excellent written and verbal communication skills· Capability to drive projects.· Effort estimation and scheduling for projects· Put together implementation plans for project activities· Must have good analytical skills· High energy, self-starter, results driven, motivated individual with strong interpersonal skill· Should be a team player· Able to work under minimal supervision Preferred/Desired Skills:· Project Management certification ( PMP, Prince2)· General knowledge of IT infrastructure (OS, Database, Middleware, Storage, Hardware, Networks, Scheduling and Monitoring Tools, File transfer tools, Remote access, IT security, Virtualization)Basic understanding of IT infrastructure and troubleshooting.Technical and system expertise in relevant IT workstreams.Strong analytical and problem-solving skills.Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.Specialized knowledge in specific areas allowing them to tackle intricate problems.Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.Strong communication skills (written and verbal).Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.Experience:· Four to five years (4-5) of relevant experience Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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