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19 minutes ago

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Customer Service Representative Part Time / Full Time

19 minutes ago

Customer Service Representative

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Immediate Start

Job Description

Description:


We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

•    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

•    Responding promptly to customer inquiries.

•    Communicating with customers through various channels.

•    Acknowledging and resolving customer complaints.

•    Knowing our products inside and out so that you can answer questions.

•    Processing orders, forms, applications, and requests.

•    Keeping records of customer interactions, transactions, comments, and complaints.

•    Communicating and coordinating with colleagues as necessary.

•    Providing feedback on the efficiency of the customer service process.

•    Managing a team of junior customer service representatives.

•    Ensure customer satisfaction and provide professional customer support.


Requirements:

•    High school diploma, general education degree, or equivalent.

•    Ability to stay calm when customers are stressed or upset.

•    Comfortable using computers.

•    Experience working with customer support.


Interview Schedule: Online

Job type: Full-time

Salary:                    $20-30/hour

Job Benefits:            401k Plan, Vacation, Remote Office, Allowance etc


Requirements

  • Work Permit

About Menz Stahlwaren GmbH

Menz Stahlwaren GmbH in Ottawa, Ontario, Canada

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