Key Responsibilities
• Provide professional, responsive and friendly beverage & food service to members /
guests
• Demonstrate complete and accurate knowledge of the full menu, wine and drink list,
dessert menu, specials and buffet items
• Be attentive to guests’ needs, circulate the room as needed and respond quickly.
Always be ready to take food and beverage orders with chits and pencils on hand at all
times
• Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to
increase sales
• Use good judgment and discretion when serving alcohol
• Recommend wines to accompany menu items
• Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle
sticks, napkins, straws etc.
• Handle complaints with professionalism and tact. Take action if possible or escalate to
the supervisor
• Maintain a safe and clean bar environment – ensure all glassware and machines are
clean, all surfaces are wiped and all equipment is turned off at shift end
• Ensure all members are accurately charged for their chits; create a summary and end of
shift report. Place all chits at the main bar for processing
• Perform thorough close out procedures, including; clean and stock the bar area, remove
all garbage and recyclables
• Follow all Health & Safety policies and F&B procedures & standards
