As the Assistant General Manager (AGM), you support the overall success and profitability of the business, including training, recruitment decisions, marketing & promotions, cost effective maintenance, identifying and training managers, and supporting the community being served. You may undertake Server duties on an as-needed basis, depending on location, to be agreed with the General Manager (GM). As a deputy for the GM, you hold a key development position for candidates seeking more senior management opportunities within the organization, including General Manager. You are responsible for mentoring and supporting the career development of a diverse group of front and heart of house staff, and are guided by and live our Company’s values - Be Real, Have Fun, Own It, and Grow with Us.
ESSENTIAL FUNCTIONS / METRICS OF SUCCESS:
Supports GM in recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors;
Supports management of all location employees including managers, oversight of contractors / vendors as appropriate
Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working;
Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM;
Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required;
Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities);
Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
Undertakes Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed.
Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions;
Supports staff compliance with all company policies, including retraining and coaching as required;
Identifies candidates for promotion and provides opportunities for their growth through assignment to their responsibilities in absentia (with GM approval);
From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.
REQUIRED SKILLS & EXPERIENCE:
Prior demonstrable experience at management level in a fast-paced restaurant / pub / lounge environment (2+ years);
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
You can expect a supportive and flexible working environment, development opportunities, competitive salary and incentives, extended health and dental coverage, paid vacation, and an attractive Company perks package including an employee discount and priority access to our events.
This is Blueprint's team reflects the community we serve. We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities.