Spa Experience Host (Full-Time & Part-Time, Evenings) Part Time / Full Time
Spa Experience Host (Full-Time & Part-Time, Evenings)
Job Description
At Brentwood Bay Resort, unforgettable guest experiences begin with an exceptional team. Our spa is a place of calm, care, and connection where every detail matters and every guest is welcomed with warmth and professionalism.
Our wellness offering blends spa, sauna, and ritual-based thermal bathing into a social, sensory, and intentionally active experience. It’s not just about relaxation, it’s about how guests feel from the moment they arrive to the moment they leave.
Why this role matters
As a Spa Experience Host, you support both the guest journey and spa operations during evening hours. You ensure a seamless, organized, and welcoming environment while helping maintain the elevated standards of our spa experience.
This is a dynamic, guest-facing role that blends hospitality, coordination, and hands-on support.
What you'll do
-
Welcome and check in spa and sauna guests - Manage bookings, phone/email inquiries, and appointment changes
- Process payments and guest documentation accurately
- Support sauna and cold plunge experiences; educate guests on safe use
- Monitor guest flow, wellbeing, and overall experience
- Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas
- Reset treatment rooms; manage linens, laundry, and supplies
- Recommend services, retail products, and memberships
- Communicate with spa team to ensure smooth daily operations
What you'll bring
-
A fun, energetic, and resilient personality - Fluent English with clear, confident communication skills
- Strong attention to detail and comfort enforcing safety guidelines
- Ability to perform physically active work, including standing, walking, lifting, bending, and frequent cleaning
- Previous sauna, cold plunge, spa attendant, or wellness hospitality experience (strongly preferred)
- First Aid certification (or willingness to obtain)
- Confidence working in wet environments and high-traffic guest areas
- A reliable, accountable, and team-oriented approach
Schedule
- Full-time and Part-time positions available
- Shifts scheduled between 1:30 pm and 9:30 pm
- Availability required Monday through Sunday on a rotating schedule
What’s in it for you
-
Competitive wage between $21–$23/hour + gratuities - Extended health and dental benefits after three months (for eligible employees)
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Career development opportunities and leadership growth in a supportive team
- Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family
Brentwood Bay Resort is an equal opportunity employer. We thank all applicants; only those selected will be contacted.
Requirements
- Work Permit
About Brentwood Bay Resort
We are a boutique luxury resort on the calm waters of Brentwood Bay, where the forest meets the sea. We are honoured to live, work, and welcome guests on the traditional and ancestral lands of the W̱SÁNEĆ People. This connection inspires our culture of respect, inclusion, and community.
Our award-winning dining, serene spa, and breathtaking views set the stage—but it’s our team that makes the experience unforgettable. Every moment of hospitality begins with people who care deeply, act boldly, and bring their authentic selves to work.
Recognized as an Outstanding Workplace of the Year and consistently ranked among the Top Ten Resorts in Canada, we’re proud to offer a workplace where people feel empowered, valued, and inspired.
What You’ll Find Here:
- Graceful Hospitality: We lead with empathy, celebrate individuality, and treat every guest and team member with care.
- Room to Grow: From leadership development to daily mentorship, we invest in your journey.
- A Caring Team: Collaboration, openness, and kindness are at the heart of how we work.
- A True Sense of Belonging: We live our values—Be Kind, Be Fearless, Be You, and Look Good Doing It—and create space for everyone to thrive.
We believe in creating a workplace where you feel alive, significant, and confident. Where relationships are built on honesty and recognition, and your contributions are celebrated.
If you’re passionate about hospitality and want to make work meaningful and fun, we’d love to welcome you.
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