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Service Leader

The Study Public House

Part Time / Full Time

Service Leader

Burnaby, British Columbia (view on map)

Posted 28 days ago

Immediate Start

Job Description

We’re looking for Service Leaders to join the team at The Study Public House at the SFU Burnaby Campus!



Be a part of one of the fastest growing hospitality companies in British Columbia as recognized by Business in Vancouver. We are looking for energetic people with relevant experience to add to our team. While our exciting growth plan will create unlimited opportunity, you will be the one controlling your hospitality journey. We encourage you to be your best self and we believe our establishments are only as good as our devoted staff. We look to promote and inspire individuals to maximize their potential.


Job Title:                            Manager (Service Leaders), Public House Division
Relationships:                   Reports to the General Manager (GM) and Assistant General Manager (AGM)



Duties of a Manager (Service Leader) include:

Manage daily or nightly operations and ensure all service standards and guest requests are met
Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
Attends weekly Service Leader meetings
Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
Provide a favorable image of The Joseph Richard culture and uphold high industry standards
Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
Hold all employees accountable for service standards, performance and appearance
Ensure guest satisfaction in all areas of food, service and environment
Completion of daily log outs and update reports
Develop and maintain relationships to ensure guests remain loyal and return
Report and record all repair and maintenance issues in a timely manner
Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
Maximize bar profitability by ensuring correct pouring and recipes are followed
Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly
Working Conditions:

Hours and shifts may vary. Includes working evenings, weekends and holidays.
Supervisory Responsibilities:

Supervising a team of 5 or more

Required Knowledge, Skills, Abilities:

Positive, can-do attitude
Ability to multi-task
Strong communication skills
Organizational skills
Required Training and Experience:

Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
Joseph Richard Group Food & Beverage testing


Required Certifications or Equivalents:

Serving It Right
First Aid Level 1 is an asset, but not required
Company Profile:
The Joseph Richard Group is a collection of unique hospitality ventures owned by André “Joseph” Bourque and Ryan “Richard” Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people-loving staff.


Our Mission:
Creating memorable experiences for all guests through the best people, product, service, and environments.


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About The Study Public House

Located at the heart of the Simon Fraser University Burnaby Campus, The Study Public House seats 320 along with an expansive patio with views from Burnaby Mountain. Your space to unwind and create memorable experiences, we come together to inspire inclusivity and foster lasting friendships for students, staff, faculty and our UniverCity community. Our menu features local, craft, made-from-scratch products, traditional fare and tasty classics. We’ll handle your meals, so you can be in the moment and enjoy your time on campus.

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