reservations supervisor - hotel Part Time / Full Time
reservations supervisor - hotel
Part Time / Full Time
Job Type
Immediate Start
Start Date
Job Description
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- or equivalent experience Work setting
- Hotel, motel, resort
- 201 - 400 rooms Tasks
- Co-ordinate activities with other work units or departments
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Take, cancel and change room reservations
- Respond to complaints of guests
- Receive and record bookings for package tours
- Provide staff training
- Provide, arrange for, or refer guests to valet parking services
- Provide information on hotel facilities and services
- Process credit cards, vouchers and other payments
- Process group arrivals and departures
- Perform front desk duties
- Make and confirm reservations
- Ensure smooth operation of computer equipment and machinery
- Confirm transportation and accommodation reservations
- Co-ordinate work activities with other departments
- Answer inquiries and provide information to customers
- Answer electronic enquiries
- Resolve conflict situations
- Professionalism in customer service
- Conduct sales calls
- MS Office Computer and technology knowledge
- Internet Security and safety
- Basic security clearance Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
- Ability to work independently Personal suitability
- Accurate
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Punctuality
- Time management Employment terms options
- Early morning
- Evening Employment terms options
- Morning
- Day
- Weekend Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits Financial benefits
- Group insurance benefits
- Life insurance Other benefits
- Free parking available
- On-site amenities
- On-site housing options
- Other benefits
Requirements
- Work Permit
About Harrison Hot Springs Resort & Spa
Harrison Hot Springs Resort & Spa in Harrison Hot Springs, BC
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