user support technician Part Time / Full Time
user support technician
Part Time / Full Time
Job Type
Immediate Start
Start Date
Job Description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents Computer and technology knowledge
- Android
- iOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- MS Active Directory
- MS Office
- MS Windows
- Wireless networks Transportation/travel information
- Vehicle supplied by employer
- Valid driver's licence
- Travel expenses paid by employer Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management Screening questions
- Are you available for shift or on-call work?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)? Experience
- 1 year to less than 2 years Employment terms options
- Flexible hours
- Morning
- On call
- Day Other benefits
- Other benefits Support for youths
- Participates in a government or community program or initiative that supports youth employment
Requirements
- Work Permit
About Quantum Xpress LTD.
Quantum Xpress LTD. in New Liskeard, ON
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