guest service agent Part Time / Full Time
guest service agent
Part Time / Full Time
Job Type
Immediate Start
Start Date
Job Description
- Education:
- Expérience: Education
- Secondary (high) school graduation certificate Work setting
- Hotel, motel, resort Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service Work conditions and physical capabilities
- Attention to detail
- Standing for extended periods
- Work under pressure Personal suitability
- Client focus
- Excellent oral communication
- Flexibility
- Judgement
- Reliability
- Team player
- Resourcefulness Employment terms options
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night Experience
- Will train Employment terms options
- To be determined
- Day
- Weekend Health benefits
- Health care plan
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
Requirements
- Work Permit
About Prestige Oceanview Hotel Prince Rupert
Prestige Oceanview Hotel Prince Rupert in Prince Rupert, BC
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