Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: Bachelor's degree
Experience: 1 year to less than 2 years
Hospitality industry
Hotel, motel, resort
Investigate complaints and claims
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Computerized bookkeeping system
Internet
Opera
Attention to detail
Fast-paced environment
Standing for extended periods
Client focus
Excellent oral communication
Flexibility
Organized
Team player
Resourcefulness
Early morning
Evening
Morning
Night
Day
Weekend
Dental plan
Disability benefits
Health care plan
Group insurance benefits
Long-term care insurance
Free parking available
Learning/training paid by employer
Other benefits
Team building opportunities
Parking available
Wellness program
Participates in a government or community program or initiative that supports youth employment
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth

guest service agent Part Time / Full Time

Job Description

Requirements

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