Floor Manager Full Time

Set in the heart of Yorkville, Sassafraz has long been recognized as one of Toronto’s leading dining destinations. Our philosophy is simple: exceptional hospitality, a strong culinary program, and a team culture that treats colleagues like family.

We are currently seeking an experienced Front of House Manager to join our leadership team. This role is ideal for a hospitality professional who thrives in a fast-paced, upscale environment and takes pride in developing teams, maintaining standards, and delivering exceptional guest experiences.

If you bring positive momentum to those around you, lead with professionalism and accountability, and enjoy building strong service teams, we invite you to apply.

Key Responsibilities

Guest Experience & Service Leadership

• Lead daily service operations to ensure a seamless and memorable guest experience
• Uphold and enforce fine dining service standards and steps of service
• Maintain strong presence on the floor, actively engaging with guests and resolving issues promptly
• Ensure consistent communication between kitchen and service teams
• Oversee reservations, seating flow, and service pacing

Team Leadership & Development

• Train, coach, and mentor servers, bartenders, hosts, and support staff
• Conduct pre-service briefings and maintain team alignment on daily objectives
• Promote a culture of accountability, professionalism, and hospitality
• Assist with hiring, onboarding, and performance management
• Lead by example and foster a positive, high-performance service culture

Operational Management

• Manage labor scheduling and maintain productivity targets
• Monitor service standards, cleanliness, and organization of the dining room and bar
• Ensure compliance with all health, safety, and alcohol service regulations
• Work closely with culinary leadership to maintain strong front- and back-of-house communication
• Support inventory management, ordering procedures, and product knowledge

Beverage & Product Knowledge

• Maintain strong working knowledge of wine, spirits, and cocktail programs
• Support beverage sales initiatives, promotions, and staff education
• Ensure staff maintain strong menu knowledge and proper food and wine pairing recommendations

Qualifications

• Minimum 5 years experience in an upscale or fine dining environment
• Minimum 5 years of food & beverage management experience
• Strong understanding of fine dining etiquette and service standards
• Advanced knowledge of culinary terminology, food preparation techniques, and menu structure
• Proven people leadership and team development skills
• Strong understanding of labour management and operational efficiency
• Excellent communication and conflict resolution abilities

Preferred Qualifications

• Post-secondary degree in Hospitality or Food & Beverage Management
• Wine certification (e.g. CAPS, ISG, WSET or equivalent)
• Strong knowledge of wine service, cocktails, and beverage programs
• Experience managing inventory, product rotation, and beverage purchasing

Compensation & Benefits

• Salary: $70,000 – $75,000 annually (including gratuities)
• Bonus program (following completion of probationary period)
• Health benefits (following completion of probationary period)
• Professional development opportunities
• Growth within a respected hospitality group
• A collaborative and supportive leadership culture