General Manager Full Time

About Us

At Small Victory, our mission is simple: to be the best part of someone’s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community.

The Role

We’re looking for a General Manager to lead store performance across guest experience, team development, and financial results. This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk.

What You’ll Do

• Lead & Develop: Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas.
• Elevate the Experience: Ensure a consistent, high-quality guest experience across all shifts and touchpoints.
• Drive Operations: Oversee daily service flow, staffing, and on-the-floor troubleshooting.
• Manage the Metrics: Control labour, COGS, and inventory to meet KPIs and overall financial store performance.
• Uphold Standards: Maintain impeccable cleanliness, organization, and brand consistency.

What We’re Looking For

• Experience: 1–3+ years of management experience in a café, restaurant, or high-volume retail environment.
• Leadership: A proven track record of team development and conflict resolution.
• Business Acumen: Solid understanding of labour management, cost control, and daily operations.
• Adaptability: The ability to perform and keep a cool head in a fast-paced, high-volume environment.
• Availability: Flexible schedule required, including weekends.

Why Join Us (Perks & Benefits)

• Comprehensive health, dental, and vision benefits.
• Opportunity to lead and grow a strong team within a celebrated local brand.
• Autonomy to run your store and drive tangible results.
• Discounts on our award-winning coffee, bread, and pastries.