user support technician Part Time / Full Time
user support technician
Part Time / Full Time
Job Type
Immediate Start
Start Date
Job Description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Willing to relocate Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents Supervision
- 1 to 2 people Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification Computer and technology knowledge
- Android
- Security software
- Word processing software
- .NET
- MS Windows
- TCP/IP Security and safety
- Bondable
- Criminal record check Transportation/travel information
- Travel expenses paid by employer Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player Screening questions
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)? Experience
- 1 year to less than 2 years Employment terms options
- Day
- Weekend Financial benefits
- Gasoline paid Other benefits
- Transportation provided by employer
- Parking available Support for newcomers and refugees
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Support for youths
- Offers on-the-job training tailored to youth Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Support for mature workers
- Applies hiring policies that discourage age discrimination Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Requirements
- Work Permit
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