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Reservations

Byblos


Full Time

Reservation Manager/Office Manager

Toronto, Ontario (view on map)

Posted 14 days ago

Position:Reservation Manager/Office Manager
Type:Full-time
Location:Byblos Downtown, 11 Duncan St, Toronto, ON M5V 3M2
Website:https://experiencebyblos.com
Instagram:@experiencebyblos

BYBLOS brings the exciting flavours of the Eastern Mediterranean to diners in a progressively designed space. Dishes are carefully curated to showcase the regionally-specific spices and flavours of the Eastern Mediterranean seaboard. The restaurant is open for dinner and on weekends. BYBLOS is part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture.

BYBLOS is hiring for a energetic customer service oriented Reservation Manager/Office Manager to join the Front of House Team!

Reports to the General Manager, you will be responsible for creating a positive guest experience that begins with a proper greeting to influence the guest’s first impression. You are a critical member of the team, and will be responsible for providing exceptional customer service to ensure a positive first and last impression.

Overview Responsibilities:
-Check and respond to all emails and voicemails in a timely fashion
-Train and develop reservation staff at the venues
-Confirm reservations for the day, and update status on Open-table
-Accurately take reservations and modify guest status on open table
-Check notes in reservation to accommodate for special occasions, allergies, or special requests
-Audit Open Table information ensuring accuracy in guest information (i.e. no duplicates, contact information is complete etc.)
-Possess a working knowledge of the restaurant trade area (i.e. location, surroundings, attractions, or directions)
-Liaise with Kitchen staff and manager to accommodate large parties and potential leads on events and buyouts.
-Make every effort to accommodate special requests. If unsure please refer to your manager before offering other options.
-Invite potential guests to the restaurant
-Create a positive guest experience that begins with a proper greeting and engagement of the guests
-Update and maintain Open-table to confirm reservation arrived, provide notes to server responsible for guest with accommodation requirements, update -Open-table with notes provided by server with regards to guest preferences
-Efficiently maintain and organize restaurant by managing guest flow, maximum seating capacity and communicating with all employee
-Communicate with Servers, Bartenders, & Managers to maintain proper guest flow throughout restaurant
-Accurately take reservations and modify guest status on open table
-Posses a working knowledge of the restaurant trade area (i.e. location, surroundings, attractions, or directions)
-Assist with administrative duties including employee on boarding
-Other duties as assigned and required

Qualifications:
-1-2 years in similar premium high volume environment
-Excellent organization and time management skills
-Proactive anticipating guest needs
-Have a high attention to detail
-Excellent communication skills (verbal and written)
-Able to work under pressure
-Able to work in a fast pace environment
-Team player
-Passion for hospitality

ICONINK recognizes its obligations under the Accessibility for Ontarian with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

Apply Now

Date Available: July 4th, 2019

Compensation: TBD

Other Positions:

Requirements: , Work Permit Necessary

References Encouraged

Contact Name: Matthew

Contact Position:

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About Byblos

Byblos brings the exciting flavours of the Eastern Mediterranean to diners in a progressively designed space.

Byblos represents a marriage of Eastern Mediterranean cuisine with strong influences from both traditional and local ingredients. Using time-honoured classic cooking techniques and modern methods, Executive Chef Ben Heaton has created dishes that showcase the regionally-specific spices and flavours of the Eastern Mediterranean seaboard. The menu is a true coastal and cultural mosaic, served family style in a convivial atmosphere.


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