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Cascades Casino Kamloops



Kamloops, British Columbia (view on map)

Posted 30 days ago

Job Type:  Atlas Steak and Fish - Casual Part time


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Attracts, gains and maintains loyalty of new and existing clients. Builds a client network and property reputation through in-person and on-line marketing, and through traditional and social media. Drives the success of our fine dining steakhouse through the promotion of events and products. Provides entertainment and premier customer service to our guests while serving and preparing beverages.


Key Responsibilities

  1. Mixes signature cocktails and infused beverages for guests. Recommends new signature cocktails.
  2. Guides clientele through all phases of their experience to promote return visits and recommendations.
  3. Maintains and demonstrates expert knowledge of the site, upcoming events, products, menu (food and beverage), wine and beer selection.
  4. Attracts, greets and provides service to clientele within time guidelines ensuring they feel welcomed and receive extraordinary value for their entertainment investment.
  5. Provides entertainment to guests with flair moves and putting on a show while preparing and expediting beverages accurately to guidelines and procedures.
  6. Employs effective selling techniques and delivers superior service following company procedures and training manual.
  7. Initiates conversation and encourages client feedback. Reports feedback to management and provides input on new marketing ideas.
  8. Provides solutions to guests concerns and ensures guest satisfaction within scope of the position and financial guidelines.
  9. Notifies clients of upcoming events in person, via e-mail, social media, or traditional communications.  Generates enthusiasm for these events.
  10. Attends and participates in off-site community events to promote the restaurant and the casino as required.
  11. Participates in photo sessions to develop promotional materials as required.


What You’ll Require

  • 2 years of bartending experience with at least 6 months at a fine dining establishment
  • Wine knowledge or Sommelier experience an asset
  • Bartending training certification and experience
  • Enrolment in or completion of marketing or hospitality diploma/certificate program or equivalent experience an asset
  • Tourism, promotion, marketing, entertainment, event training experience preferred
  • Serving It Right certificate
  • Food Safe Level I certificate
  • World Host / Super Host  certificate or other similar customer service program
  • WHMIS training an asset
  • Fluency in second language an asset
  • Ability to initiate client conversation and discretely obtain contact information
  • Proven selling, marketing, and service skills in a dining, retail, or promotions environment
  • Ability to walk/stand for long periods of time
  • Ability to lift up to 100 pounds


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!


Apply Now

Date Available: May 23rd, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Kamloops

Cascades Casino is Kamloops newest, entertainment, hospitality and gaming facility. With state of the art technology, Cascades Casino offers hundreds of the newest and most exciting gaming tables and slot machines. Join us for our gaming promotions or for live entertainment each weekend. Cascades Casino Kamloops is Entertainment Redefined.

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