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Guest Services Representative

Cascades Casino Langley


Guest Services Representative

Langley, British Columbia (view on map)

Posted 8 days ago


Position at Cascades Casino Resort, Langley

Job Type: Casual


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 18 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Make each and every guest’s stay a great Gateway one!


As a Guest Services Representative you will meet, greet and assist guests, answer inquiries, and provide solutions for any concerns.


A Great Fit, if You

  • Are friendly, personable, and willing to go the extra mile to satisfy guest's needs
  • Like welcoming and talking with guests both on the telephone and in person regarding products, events and promotions
  • Can juggle multiple tasks, manage time well, and thrive in a fast paced environment
  • Have a smile and patience for everyone you meet and are tactful in dealing with sensitive matters
  • Can benefit from working flexible hours, evenings, and weekends


What You’ll Require

  • Minimum 6 months experience in the guest services / hospitality industry
  • Excellent customer service skills, including demonstrated ability to be friendly, efficient, polite and patient
  • Working knowledge of computer skills
  • Cash handling experience
  • Knowledge of additional languages or cultures an asset


What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: July 10th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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