Medium 289cascades casino logo

Restaurant General Manager

Cascades Casino Langley


Full-time

Restaurant General Manager

Langley, British Columbia (view on map)

Posted 12 days ago

Description

Position at Cascades Casino Resort, Langley

Job Type: Full-time
Location: Atlas Steak + Fish, Langley

Atlas Steak + Fish is a flirtatious and modern twist on the iconic North American steakhouse. Selecting the finest ingredients, exploring global flavors, showcasing unique cooking techniques, and engaging table-side service are all elements that speak to our commitment in crafting a truly distinctive dining encounter. 

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

We are looking for a leader who is passionate about delivering anticipatory guest service.

The right fit for this role should have senior management experience working in an elevated service restaurant. You have experience in leading and developing teams, driving guest satisfaction and achieving outstanding operating results.

Key Responsibilities

  • Ensures that all aspects of the front of house food and beverage offerings meet the company standards, policies and procedures.
  • Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
  • Manages the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate. Develops and supervises staff to achieve high levels of performance and customer service.
  • Ensures food and beverage initiatives, are coordinated with back of house leadership, head office food and beverage initiatives and casino staff.
  • Liaises with the site management team to ensure that a high level of effective communication is supported and participates in site initiatives.
  • Contributes to the service standards, develop department budget, undertakes corrective action, ensures scheduling and expenditures are controlled within budgetary parameters. 
  • Maintain asset management program.
  • Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage operations. Liaises with government regulators that impact the operation of the department. 
  • Undertakes statistical analysis and prepares reports. Monitors and processes invoices and expenditures and ensures appropriate inventory is maintained.
  • Oversees the human resources issues, performance, safety and recruitment needs of the department. Manages the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Holds meetings with staff and their representatives (as applicable) and communicates issues, concerns, and feedback to management.

 

What You’ll Require

  • Minimum 2-3 years senior management experience working in an elevated service restaurant
  • Post-secondary education in Hospitality or a related field
  • A professionally recognized wine and/or spirits certificate is an asset
  • Superhost training is an asset
  • Culinary experience is an asset
  • Tea master certification is an asset
  • Additional language is an asset
  • Hospitality instructor background is an asset
  • Provincial “Serving it Right” or “ProServe” and “Food Safe” certificates required
  • Extensive restaurant operation and food and beverage knowledge
  • Wine, liqueur, beer, tea and culinary knowledge
  • Passion for excellence in customer service and the ability to lead by example
  • Understanding of budgets and COGS labour costs
  • Ability to read and interpret financial statements
  • Basic understanding of marketing principals
  • Knowledge about food safety requirements
  • Knowledge of legislation, policies and procedures for food and beverage operations
  • Demonstrated ability to build and foster relationships
  • Inquisitive, initiative and deliberate leadership style with high emotional intelligence 
  • Conflict resolution and mediation skills
  • Must have passion for delivering anticipatory guest service
  • Solid decision making and problem-solving skills
  • Ability to manage multiple priorities (organization and prioritization skills)
  • Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
  • Ability to work flexible hours
  • Working knowledge of spreadsheets, word processing, point of sale, presentation and inventory software

 

 

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!



IND1

Apply Now

Date Available: February 8th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

References Encouraged

Contact Name: Lindsay Lin

Contact Position: Manager

Medium 289cascades casino logo

About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.


View Company