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Cascades Casino Langley



Langley, British Columbia (view on map)

Posted 16 days ago


Position at Cascades Casino Resort, Langley

Job Type: Casual
Location: Atlas Steak + Fish, Langley

Atlas Steak + Fish is a flirtatious and modern twist on the iconic North American steakhouse. Selecting the finest ingredients, exploring global flavors, showcasing unique cooking techniques, and engaging table-side service are all elements that speak to our commitment in crafting a truly distinctive dining encounter. 

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

Attracts, gains and maintains loyalty of new and existing clients.  Drives the success of our fine dining steakhouse through the promotion of events and products. Provides premier customer service and product knowledge to our guests while taking and filling food and beverage orders.

Key Responsibilities

  • Maintains and demonstrates expert knowledge of restaurant services, promotions and general information relating to the Food and Beverage department and site events.
  • Ensures order process is accurate and kitchen confirms transmission of orders
  • Handles payments through the company’s point of sale equipment adhering to the company policies
  • Greets and provides services to guests, adhering to company service guidelines. Gathers guests’ e-mail contact info for the database.
  • Communicates guest preferences to staff and management to ensure superior level of service as per guidelines
  • Initiates conversation, encourages guest feedback, and reports feedback to management.
  • Builds relationships with guests to enhance customer loyalty and develop the restaurant.
  • Guides guests through all phases of their experience to promote return visits and recommendations.
  • Promotes the sale of beverages, products, and events to guests, adhering to proper selling techniques and service guidelines. Informs guests of current feature items.
  • Notifies guests of upcoming events in person, via e-mail, social media or traditional communications.  Generates enthusiasm for these events.
  • Constantly monitors the cleanliness and aesthetics of the dining area and patio and takes action where required including bussing duties. Adheres to Food Safe principles. Conducts a thorough section check prior to start and end of shift.
  • Attends and participates in off-site events to promote the restaurant and the casino as required.


What You’ll Require

  • 1 or more year’s experience in a similar fine dining restaurant environment
  • Cash handling experience using POS system or cashier register
  • Food Safe Level 1 (BC)
  • WHMIS training an asset
  • World Host / Super Host  certificate or other similar customer service programs
  • Tourism, promotion, marketing, entertainment, event training experience preferred
  • Fluency in second language an asset
  • Knowledge of specialty food and beverage items
  • Excellent  interpersonal skills – effective listening, outgoing, fun attitude, enthusiastic, professional
  • Ability to initiate client conversation and discreetly obtain contact information
  • Proven selling, marketing, and service skills in a dining, retail, or promotions environment
  • Ability to walk/stand for long periods of time
  • Ability to carry up to 20lbs, specifically a fully loaded serving tray


What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: March 1st, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

References Encouraged

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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