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Gaming Operations Floor Manager

Playtime Casino Kelowna

Part Time / Full Time

Gaming Operations Floor Manager

Kelowna, British Columbia (view on map)

Posted 2 months ago

Immediate Start

Job Description

Job Type:  Relief

The Gateway to Your Future
Put yourself in the heart of the action in this exciting and important role. The Gaming Operations Floor Manager is a key to the effective management of the gaming floor and employees. This role provides leadership, motivation and development support to the team. Additionally, the Gaming Operations Floor Manager is flexible and supportive, stepping in to various positions as required.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities
  • Coordinates gaming floor maintenance as well as conducts card, dice and tile reconciliation.
  • Supervises and observes pit activity, providing direction to front line employees as required.
  • Ensures compliance to gaming standards/regulations and policies/procedures.
  • Supervises and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high-performing team.
  • Promotes and models exceptional customer service.
  • Works quickly to resolve customer complaints.
  • Manages layout inventory to ensure adequate gaming resource availability.
  • Monitors game operations to ensure that house rules are followed, and laws and regulations are adhered to.
  • Completes various tasks to ensure effective operations, including planning for adequate employees’ levels and managing payroll.
  • Oversees staff scheduling and management.
  • Collaborates with Human Resources to develop recruitment plans based on labour needs, participates in internal and external job candidate selection, including screening, conducting interviews, testing and related activities.
  • Monitors and analyzes customer satisfaction scores to gain customer insight.

What You Bring
  • Experience as a Gaming Operations Floor Supervisor and/or Pit Manager.
  • Proficiency in computer programs such as but not limited to MS Word and Excel.
  • Proven organizational skills.
  • Excellent communication skills, both written and verbal and proven organizational skills.
  • Ability to analyze staffing numbers and make recommendations.
  • Capacity to manage a team and take over various roles as required.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at See for yourself what it’s like to be on a team that values your vision, skill and energy.

Apply Now!
Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.


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About Playtime Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!

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