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Guest Services

JW Marriott Parq Vancouver


Full Time

Guest Service Agent JW - JW Marriott Parq Vancouver - (19000DR6)

Vancouver, British Columbia (view on map)

Posted 7 days ago

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: JW Marriott Parq Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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Date Available: February 7th, 2019

Compensation: DOE

Other Positions:

Requirements:

Contact Name: Mark Reid

Contact Position:

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About JW Marriott Parq Vancouver

With Western Canada's majestic mountaintops as its backdrop, JW Marriott Parq Vancouver delivers a luxury hotel experience unlike any other. Rooms and suites at our waterfront hotel showcase incredible city, ocean and mountain vistas. There’s a distinct sense of place with its understated luxury and impeccable service, but there’s no mistaking you’re in beautiful British Columbia. Replenish your spirit in our modern accommodation, relax at the spectacular Spa by JW or enjoy a workout in the 24-hour fitness centre. Savour regional specialties in our on-site restaurants, including at The Victor on the scenic sixth-floor rooftop. We host incredible events and boast 60,000 square feet of venue space, including Vancouver's largest hotel ballroom. Anchored by the stylish neighbourhoods of Gastown and Yaletown, our hotel is at the epicenter of downtown Vancouver’s dynamic entertainment district, Parq Vancouver. Enjoy it all at the brand new JW Marriott Parq Vancouver.


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