Posted 5 days ago
Position: Lead Host
Location: Shook Kitchen, 77 Portland Street, Toronto Ontario, M5V 2M9
We are looking for an energetic Lead Host to join our team!
The Lead Host is responsible for the door, along with assisting in the management of the restaurant. The successful candidate will be in charge of hiring and training all door staff, maintaining and enforcing our reservation policies, closing the restaurant which includes nightly reporting and financial auditing, and managing the floor to ensure proper service.
Reporting to the General Manager, the Host Supervisor must assist with ensuring proper training of employees, formulating work schedules, and maintaining good customer and public relations within the community, ensuring that guests have a positive and memorable experience each and every time they visit.
Key Duties & Responsibilities:
-Recruit, train and motivate the door team; oversee continual training and performance; keep employee records up-to-date and organized
-Develop and enforce our reservation policies, coaching the entire door team is on the same page
-Anchor the door on busy nights controlling proper seating, flow, and managing the wait list
-Develop relationships with our VIP guests, ensuring they have a great time every time they visit
-Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service
-Manage staff, providing them with feedback, maintain a high level of employee morale
-Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
-Create an engaging and energetic environment where all associates work as a highly functioning team
-Create and send out nightly financial reporting to investors, accounting and operations
Skills and Qualifications
-In depth knowledge / expertise of the hospitality / food & beverage service industry
-2 years’ experience in the field as a Manager or Supervisor, in a similar environment
-Lead/Head Hosting experience is essential
-Excellent organization and time management skills
-Proactive anticipating guest needs
-Have a high attention to detail
-Excellent communication skills (verbal and written)
-Able to work under pressure
-Able to work in a fast pace environment
-Passion for hospitality
ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Date Available: July 12th, 2019
Requirements: , Work Permit Necessary
Contact Name: Erin
2. A modern melting pot of cultural and regional culinary traditions
3. A vibrant gathering place where good food and great company are woven together to create lasting memories