Education: Secondary (high) school graduation certificate
Experience: 3 years to less than 5 years
or equivalent experience
Work setting
Retail/wholesale establishment/distribution centre
Business services
Advertising, marketing and public relations agency
Media organization
Shipping company or agency
Tasks
Coordinate the flow of information within the team
Direct and control daily operations
Direct staff
Evaluate daily operations
Motivate staff
Plan and organize daily operations
Supervise other workers
Train staff
Train other workers
Schedule and confirm appointments
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Order office supplies and maintain inventory
Oversee payroll administration
Set up and maintain manual and computerized information filing systems
Conduct research
Provide customer service
Participate in retail buying, marketing and small business endeavours
Professionalism in customer service
Computer and technology knowledge
Google Docs
MS Excel
MS PowerPoint
MS Word
Adobe Photoshop
Social Media
Quick Books
Google Drive
LinkedIn
Web service design
Shopify
Photographic techniques
Digital photo imaging
Technical terminology
Business
Area of work experience
Human resources
Specialization or experience
Employee engagement
Area of specialization
Project management
Business process management
Facility management
Payroll services
E-commerce
Work conditions and physical capabilities
Ability to work independently
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Repetitive tasks
Work with minimal supervision
Personal suitability
Ability to multitask
Excellent oral communication
Excellent written communication
Flexibility
Organized
Team player
Accurate
Reliability
Time management
Adaptability
Accountability
Dependability
Due diligence
Quick learner
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently a student?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
What is the highest level of study you have completed?
What is your current field of study?
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
Participates in a government or community program or initiative that supports members of visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
