ELITE HOME STORE

Brampton, ON

user support technician

Part Time / Full Time

user support technician

Brampton, ON (view on map)

Posted 3 days ago

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Immediate Start

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience:
  • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Transportation/travel information

  • Valid driver's licence
  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Sound discrimination
  • Combination of sitting, standing, walking
  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Screening questions

  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • What is the highest level of study you have completed?
  • Experience

  • 1 year to less than 2 years
  • Support for persons with disabilities

  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
  • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  • Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Does not require Canadian work experience
  • Support for youths

  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth
  • Support for Indigenous people

  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
  • Supports for visible minorities

  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Requirements:

  • Work Permit
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About ELITE HOME STORE


ELITE HOME STORE in Brampton, ON