Posted 17 days ago
The Technical Account Manager is responsible for maintain long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
This position is ideally suited for individuals with high drive and desire who are new to sales and need opportunity and training.
Technical Account Managers (TAMs) provide high-level tech support to their customers before and after a sale or transaction. They report to the Sales & Marketing Manager and work with clients in the hopes of building strong relationships and to ensure customer satisfaction.
TAMs visit customers within an assigned area to ensure that their services are functioning well and advise customers of opportunities for additional services, products, or solutions. Sometimes, they coordinate installation or integration of services for a customer. They are tasked with identifying potential areas of concern for a customer before they arrive and deliver recommendations from current and potential internet technology needs during the business relationship. They train customers in the proper use of their products and answer product related queries in a timely and efficient manner. They provide reports to stakeholders on product performance and track account metrics.
This position is ideally suited for individuals with high drive and desire, who are new to sales, are seeking new opportunity and increasing their skillset.
This is a commission sales position with a monthly base salary. We offer a great training plan, a fair commission plan and solid health benefits.
We have a detailed training schedule set out for our salespeople including industry information, sales process information and buyer-psychology information. We spend the first 90 days with each new salesperson personally training and orienting them to our business. After that, they have the opportunity to participate in an outside training program which we pay for.
Sure Systems in Calgary, Alberta, Canada