Stoneridge Mountain Resort

Canmore, AB

Stoneridge Mountain Resort

Canmore, AB

guest services agent - hotel

Canmore, AB (view on map)

Posted 6 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset
Tasks
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service
Work conditions and physical capabilities
• Attention to detail
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
Screening questions
• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting?
Employment terms options
• Early morning
• Evening
• Flexible hours
Employment terms options
• Day
• Weekend
Health benefits
• Dental plan
• Health care plan
• Paramedical services coverage
Financial benefits
• Group insurance benefits
• Work Term: Permanent
• Work Language: English
• Hours: 32 to 40 hours per week