Falcon Crest Lodge

Canmore, AB

Falcon Crest Lodge

Canmore, AB

front desk hotel clerk

Canmore, AB (view on map)

Posted 2 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
Type of experience
• Call centre
Security and safety
• Criminal record check
Work conditions and physical capabilities
• Attention to detail
• Standing for extended periods
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Screening questions
• Are you authorized to work in Canada?
• Do you have experience working in this field?
Experience
• 1 year to less than 2 years
Employment terms options
• Day
Financial benefits
• Bonus
• Commission
• Group insurance benefits
• Life insurance
Other benefits
• Free parking available
• On-site housing options
• Other benefits
• Team building opportunities
• Travel insurance