Coastal Inn Moncton/Dieppe

Dieppe, NB

Coastal Inn Moncton/Dieppe

Dieppe, NB

night supervisor - hotel

Dieppe, NB (view on map)

Posted 5 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 44 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Urban area
• Relocation costs not covered by employer
• Hotel, motel, resort
• Hospitality industry

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Exchange foreign currency
• Co-ordinate work activities with other departments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Computer and technology knowledge

• Word processing software
• Spreadsheet
• Multi-line switchboard
• Internet
• Database software
• Central reservation system (CRS)

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Reliability
• Resourcefulness

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 2 years to less than 3 years

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Other benefits

• Free parking available
• Learning/training paid by employer
• Parking available