Edmonton Hotel and Convention Centre

Edmonton, AB

Edmonton Hotel and Convention Centre

Edmonton, AB

guest services manager

Edmonton, AB (view on map)

Posted 23 hours ago

Job Description

• Education: College/CEGEP
• Experience: 2 years to less than 3 years

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week