TOP 10 TRANSPORT LTD.

Edmonton, AB

TOP 10 TRANSPORT LTD.

Edmonton, AB

user support technician

Edmonton, AB (view on map)

Posted 16 days ago

Job Description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
• or equivalent experience

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Servers
• MS Office

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Time management

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 36 hours per week