Best Western Fernie Plus Mountain Lodge

Fernie, BC

Best Western Fernie Plus Mountain Lodge

Fernie, BC

hotel front desk clerk

Fernie, BC (view on map)

Posted 18 days ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Work Term: Permanent
• Work Language: English
• Hours: 32 to 40 hours per week