Fernie Fox Hotel

Fernie, BC

Fernie Fox Hotel

Fernie, BC

guest services agent - hotel

Fernie, BC (view on map)

Posted 6 hours ago

Job Description

• Education: No degree, certificate or diploma
• Experience: 1 to less than 7 months

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Health benefits

• Dental plan

Financial benefits

• Bonus

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week