Woodlands Inn and Suites

Fort Nelson, BC

Woodlands Inn and Suites

Fort Nelson, BC

hotel night auditor

Fort Nelson, BC (view on map)

Posted 1 day ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 24 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
• Willing to relocate
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet
Security and safety
• Bondable
Transportation/travel information
• Valid driver's licence
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
Screening questions
• Are you authorized to work in Canada?
Employment terms options
• Night
Health benefits
• Dental plan
• Health care plan
• Vision care benefits
Financial benefits
• Night shift premium
Other benefits
• Free parking available
• On-site amenities
• Other benefits
• Parking available