Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
Android
iOS
Internet
Wireless networks
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Screening questions
Are you authorized to work in Canada?
Are you available to start on the date listed in the job posting?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you live near the job location?
Do you meet the language requirements listed in the job posting?
Experience
1 to less than 7 months
Employment terms options
Evening
Shift
Morning
Day
Weekend
Health benefits
Health care plan
Financial benefits
Group insurance benefits
Other benefits
Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Team building opportunities
Support for persons with disabilities
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Does not require Canadian work experience
Support for youths
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Supports Veterans in translating their military skills and experience into the language of the civilian job market
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
