Education: Secondary (high) school graduation certificate
Experience: Experience an asset
Work setting
Public sector
Tasks
Greet people and direct them to contacts or service areas
Provide basic information to clients and the public
Obtain and process information required to provide customer service
Operate switchboard or telephone system
Record and relay information
Schedule and confirm appointments
Maintain work records and logs
Receive and issue payments
Perform clerical duties, such as filing and sorting and distributing mail
Answer telephone and relay telephone calls and messages
Perform data entry
Address customers' complaints or concerns
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Maintain records and statistics
Issue receipts and other forms
Explain the type and cost of services offered
Arrange for billing for services
Answer inquiries and provide information to customers
