Best Western Mountainview Inn

Golden, BC

Best Western Mountainview Inn

Golden, BC

guest services agent - hotel

Golden, BC (view on map)

Posted 14 days ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Will train
Work setting
• Willing to relocate
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
Computer and technology knowledge
• Word processing software
• Internet
Work conditions and physical capabilities
• Attention to detail
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
Employment terms options
• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
Employment terms options
• To be determined
• Day
• Weekend
• Overtime required
Support for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for youths
• Provides awareness training to employees to create a welcoming work environment for youth