Colonial Hotel & Suites

Grand Bend, ON

Colonial Hotel & Suites

Grand Bend, ON

guest services agent - hotel

Grand Bend, ON (view on map)

Posted 3 days ago

Job Description

• Work Term: Seasonal
• Work Language: English
• Hours: 20 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Will train
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
• Rural area
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Transportation/travel information
• Own transportation
• Own vehicle
• Valid driver's licence
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Screening questions
• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?
Employment terms options
• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
• On call
Employment terms options
• To be determined
• Day
• Weekend
Other benefits
• Free parking available
• Other benefits
• Parking available