VIANNEY MOBILE LTD.

Grande Prairie, AB

VIANNEY MOBILE LTD.

Grande Prairie, AB

user support technician

Grande Prairie, AB (view on map)

Posted 1 day ago

Job Description

• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 35 hours per week