Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive payments
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Computer and technology knowledge
MS Outlook
MS Word
MS Office
Electronic mail
Security and safety
Basic security clearance
Criminal record check
Driver's validity licence check
Driving record check (abstract)
Work conditions and physical capabilities
Attention to detail
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Ability to multitask
Dependability
Honesty
Quick learner
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
