FOUR POINTS BY SHERATON

Halifax, NS

FOUR POINTS BY SHERATON

Halifax, NS

guest services agent - hotel

Halifax, NS (view on map)

Posted 30 days ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Health benefits

• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week