Point Pleasant Lodge

Halifax, NS

Point Pleasant Lodge

Halifax, NS

guest service agent

Halifax, NS (view on map)

Posted 1 day ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 15 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Will train

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Database software
• Central reservation system (CRS)
• Internet

Security and safety

• Bondable
• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you live near the job location?