Royal Inn + Suites

Happy Valley-goose Bay, NL

Royal Inn + Suites

Happy Valley-goose Bay, NL

guest services agent - hotel

Happy Valley-goose Bay, NL (view on map)

Posted 7 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Provide customer service
Screening questions
• Are you available for shift or on-call work?
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 45 hours per week