Harrison Hot Springs Resort & Spa

Harrison Hot Springs, BC

Harrison Hot Springs Resort & Spa

Harrison Hot Springs, BC

reservations supervisor - hotel

Harrison Hot Springs, BC (view on map)

Posted 3 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 to 40 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
Work setting
• Hotel, motel, resort
• 201 - 400 rooms
Tasks
• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Take, cancel and change room reservations
• Respond to complaints of guests
• Receive and record bookings for package tours
• Provide staff training
• Provide, arrange for, or refer guests to valet parking services
• Provide information on hotel facilities and services
• Process credit cards, vouchers and other payments
• Process group arrivals and departures
• Perform front desk duties
• Make and confirm reservations
• Ensure smooth operation of computer equipment and machinery
• Confirm transportation and accommodation reservations
• Co-ordinate work activities with other departments
• Answer inquiries and provide information to customers
• Answer electronic enquiries
• Resolve conflict situations
• Professionalism in customer service
• Conduct sales calls
• MS Office
Computer and technology knowledge
• Internet
Security and safety
• Basic security clearance
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure
• Ability to work independently
Personal suitability
• Accurate
• Client focus
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Punctuality
• Time management
Employment terms options
• Early morning
• Evening
Experience
• 2 years to less than 3 years
Employment terms options
• Morning
• Day
• Weekend
Health benefits
• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
Financial benefits
• Group insurance benefits
• Life insurance
Other benefits
• Free parking available
• On-site amenities
• On-site housing options
• Other benefits