Athabasca Hotel

Jasper, AB

Athabasca Hotel

Jasper, AB

clerk, front desk - hotel

Jasper, AB (view on map)

Posted 1 day ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset
Work setting
• Staff accommodation available
• Hotel, motel, resort
• Rural area
• Willing to relocate
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
Transportation/travel information
• Own transportation
• Travel expenses not paid by employer
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
Screening questions
• Are you authorized to work in Canada?
• Do you have experience working in this field?
Employment terms options
• Early morning
• Evening
• Shift
• Morning
• Night
• On call
Employment terms options
• Day
• Weekend
• Overtime available
Health benefits
• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
Financial benefits
• Bonus
• Group insurance benefits
• Life insurance
Long term benefits
• Long-term care insurance
• Maternity and parental benefits
Other benefits
• Free parking available
• On-site amenities
• On-site housing options
• Other benefits
• Parking available
Support for persons with disabilities
• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Support for newcomers and refugees
• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
Support for youths
• Participates in a government or community program or initiative that supports youth employment
Support for Veterans
• Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
• Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
• Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
• Participates in a government or community program or initiative that supports members of visible minorities