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Delta Hotels by Marriott Grand Okanagan Resort

1310 Water St, Kelowna, BC

Rooms Controller

Full-Time

Rooms Controller

Kelowna, British Columbia (view on map)

Posted 7 days ago

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Job Description

Posting Date Feb 19, 2021
Job Number 21013591
Job Category Rooms & Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


JOB SUMMARY

 

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels by Marriott Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process


Requirements:

  • Work Permit
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About Delta Hotels by Marriott Grand Okanagan Resort

Immerse yourself in lakeside ambiance in the midst of British Columbia's Wine Country at Delta Hotels by Marriott Grand Okanagan Resort. Set on Okanagan Lake and surrounded by picturesque mountains in downtown Kelowna, our resort offers stylish hotel rooms and suites with deluxe amenities - many with balconies. Feast at our popular hotel restaurant and sip cocktails or wine on our lakefront patio. Stay fit in our 24/7 fitness centre. Take a dip in our sparkling indoor and outdoor pools. Indulge in a massage at our on-site, full-service luxury spa. Enjoy kayaking or skiing on Okanagan Lake, go biking, or explore local wineries in BC's premier grapegrowing region. Our Kelowna hotel is walking distance to shopping, dining and entertainment. Those looking to host an event in Kelowna will be thrilled with our elegant event space, including outdoor terraces and a grand ballroom, superb catering and event planning services. A refreshing four-season, lakeside getaway awaits you at our Lake Okanagan resort in Kelowna.


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