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Shift Manager  Food Service Supervisor

Delta Hotels Grand Okanagan Resort | Oak+Cru

Full Time

Restaurant Supervisor - Oak + Cru Social Kitchen and Wine Bar

Kelowna, British Columbia (view on map)

Posted 7 days ago

Immediate Start
5 shifts/week required availability
Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Advancement Opportunities
Discounted Staff Meals
Flexible Schedule
Leadership Training
Medical/Dental Coverage
Paid Vacation
Staff Discount

Job Description

Job Summary
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations.

Within Food and Beverage operations: - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Complete work orders for maintenance repairs.

Within Guest Services and Rooms operations:
- Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met.
- Arrange turndown for VIPs/any package inclusive rates, etc.
- Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift.
- Monitor the notations in MARSHA and clear all exceptions.
- Keep records of Marriott Rewards enrollments and Front Office incentive programs.
- Review and maintain all Market Rate Codes.
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Process guest check-ins and promote room up-sales.
- Ensure rates match market codes and that any exceptions are documented.
- Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.


  • Serving It Right
  • WSET Level 1-2
  • Work Permit
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About Delta Hotels Grand Okanagan Resort | Oak+Cru

Following an extensive renovation within the Delta Grand Okanagan, a new waterfront patio restaurant was born – OAK+CRU Social Kitchen & Wine Bar.

Located on the lakefront in the heart of downtown Kelowna, Oak + Cru draws its inspiration from the freshest ingredients of the Okanagan Valley, which includes over 200 wineries and many local purveyors and artisans.

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