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Security Officer

Playtime Casino Kelowna

Part Time / Full Time

Security Officer

Kelowna, British Columbia (view on map)

Posted 19 days ago

Immediate Start

Job Description

Job Type: Relief/Casual

The Gateway to Your Future

As a Security Officer, you work throughout the casino, ensuring guests and employees are secure and protected at all times. In this role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and/or fraud, while delivering a rock-solid commitment to customer service.

At all times, you are aware of the gaming operations and will work under provincial gaming regulations and comply with all applicable laws, policies and procedures. This exciting opportunity at a national company offers you the chance to nourish and grow your career!

We Provide

  • Extended benefits packages for eligible employees
  • Exciting, supportive, and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Maintain a presence on the gaming floor, conduct door duty and crowd control, and be able to respond to guest inquiries quickly.
  • Escorts guests, employees, and company assets as required.
  • Control access to the facility including sensitive areas.
  • Write reports and maintain a daily shift log.

What You Bring

  • Proven, high level of customer service
  • Detail-orientated and organized nature
  • Solid communication skills, both written and verbal
  • Ability to obtain registration with the Gaming Policy and Enforcement Branch
  • Sensitive in dealing with people and proactive in providing solutions
  • Good judgment and understanding
  • Experience with basic computer programs
  • Flexible hours, including evenings and weekends
  • Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start
  • Completion of Serving It Right certificate prior to start date
  • Ability to stand and/or walk for long periods of time, kneel, run, bend and jump
  • Ability to carry up to 25 lbs. and use/learn techniques to preserve a safe environment
  • Social perceptiveness and good vision to identify people
  • Current First Aid certification is a bonus

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Apply Now!

Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.



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About Playtime Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!

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